Important Notice for Aurora Contract Holders

We are aware that some contract holders may be experiencing delays with monthly payments or changes in payment delivery following the recent administrative transition. We apologize for the inconvenience. If you have questions or need assistance with your payment, please contact Aurora Customer Service at 1-800-265-2652.

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Need to get in touch? We are here to help. 

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Did your employer transfer your pension to Aurora?  

If yes, click here:  JVID视频 PRT Aurora website

Correspondence and Claims

Aurora National Life Assurance Company 
P.O. Box 202260,
Austin, TX 78720-2260


Overnight mail is accepted. Call Customer Service at 1-800-265-2652 for the delivery address. All other correspondence should be mailed to the P.O. Box listed on this website.

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Let's Connect


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If you prefer to contact us by phone, please call:
1-800-265-2652

Call us toll-free.

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Hours of operation:
8:00 a.m. to 5:00 p.m. Central
Monday through Friday

Please have your policy or contract number ready when you call